CheckUp and Norton Internet Worm Protection

Important information for customers using Norton AntiVirus 2005 and above

Although CheckUp does not require you to have an Internet connection, CheckUp runs in an Internet Explorer window. Because of this, Norton AntiVirus may stop CheckUp from functioning correctly if Norton's Internet Worm Protection incorrectly identifies CheckUp as an intrusion attempt, or a worm.

This incorrect detection, also known as a false positive, causes the following error message to appear. To prevent Norton AntiVirus from reporting a false positive for CheckUp, follow the steps below to add CheckUp as a Permitted Program.

Norton Error Messages

Click "more info" to see a Security Alert similar to the one below.

Steps to Add CheckUp as a Permitted Program

Norton AntiVirus 2005 and above

1. Open Norton AntiVirus.
   
2. Click the Options button at the top and select Norton AntiVirus.
   
3. Click Internet Worm Protection.
   
4. Click Program Control.
   
5. Click Add.
6. In the "Select a program" pop-up screen that appears, navigate through the folders to the checkup.exe program found in the following location (this may be different if you installed CheckUp somewhere other than the default location).
   
   C:\Program Files\CheckUpSoftware\CheckUp\system\nepal\lib\sun\j2se-jre\win32-x86-1.4.2_15\bin\checkup.exe
   Select checkup.exe then click Open.
   
7. Select "Permit" from the Program Control Pop-up.
   
8. Click OK until you can exit Norton.
   

Contact CheckUp Customer Support at customercare@checkupsoftware.com or 913.438.3201 with any questions.